A notable PCAB-Licensed contractor from the Province of Benguet, Balintugan Construction, is ISO 9001:2015 Quality Management System Certified. The global certification gave them an edge from other contractors in the province as this help them improve their client relationships and project management. With an established quality procedures and in place, customer satisfaction (both internal and external) is easier to achieve since they can continually improve their services in a quantitative way. “This certification does not mean perfection in our services. It means we need to continually improve on areas that hinders us from achieving customer satisfaction”, Mrs. Liza Tolding, the Administrative and Finance Manager, said during the ISO Audit.
Kudos for this company for stepping up!